Support

Need help with Cinévo? Find answers below or get in touch.

Contact us

For bug reports, feature requests, or any questions, email us atsupport@bryce-kaddouri.com.

You can also send feedback directly from the app: go to Settings → Help & Feedback → Send feedback.

Frequently asked questions

How do I create an account?

Download Cinévo from the App Store or Google Play, open the app, and tap "Sign up." You'll need an invite code to register — ask the person who shared the app with you for one.

How do I track a TV show?

Search for the show, tap on it, and tap "Add to list." You can then mark episodes as watched, set a status, and turn on notifications for new episodes.

How do notifications work?

When you enable notifications for a show, Cinévo sends you a push notification when a new episode airs. You can set a default notification time or customize it per show in Settings → Notifications.

How do I add friends?

Go to the Friends tab and tap "Add friend." You can search by username or scan a friend's QR code. Once connected, you'll see each other's watchlists and can send recommendations.

Where does the content data come from?

Movie and TV show metadata (titles, posters, overviews, cast) comes from TMDB. Streaming availability (where to watch) is provided by JustWatch. Cinévo does not stream or host any video content.

Delete your account

You can delete your Cinévo account and all associated data at any time.

In the app

  1. Open Cinévo and go to Settings.
  2. Tap Profile.
  3. Tap Delete Account and confirm.

Your account and personal information are removed immediately, and you are signed out.

Can't access the app?

Email us atsupport@bryce-kaddouri.com from the email address linked to your account, and we'll delete it within 30 days.

What gets deleted

  • Your account and profile (username, name, email)
  • Your watchlist and episode progress
  • Your friends and friend requests
  • Analytics identifiers associated with your account

What may be retained

  • Anonymized, aggregated usage data that is no longer linked to you
  • Records we are legally required to keep, for the minimum period required by law